Comments on: OpenSpan: SOA on the Desktop http://www.thevirtualcircle.com/2008/02/openspan-soa-on-the-desktop/ You may be cleverer than any one of us, but you are not clverer than all of us. Wed, 10 Mar 2010 10:59:44 +0000 http://wordpress.org/?v=abc hourly 1 By: Spreadsheet Hell - What Must I Do To Be Saved? | HaveMacWillBlog (aka Robin Bloor’s Blog) http://www.thevirtualcircle.com/2008/02/openspan-soa-on-the-desktop/comment-page-1/#comment-235 Spreadsheet Hell - What Must I Do To Be Saved? | HaveMacWillBlog (aka Robin Bloor’s Blog) Fri, 06 Jun 2008 22:22:15 +0000 http://havemacwillblog.com/2008/02/07/openspan-soa-on-the-desktop/#comment-235 [...] card, which can be played by organizations that are condemned to this dark and dismal world (see OpenSpan: SOA on the Desktop) but my belief is that the organizations, who were consigned to Spreadsheet Hell, long ago [...] [...] card, which can be played by organizations that are condemned to this dark and dismal world (see OpenSpan: SOA on the Desktop) but my belief is that the organizations, who were consigned to Spreadsheet Hell, long ago [...]

]]> By: Robin Bloor http://www.thevirtualcircle.com/2008/02/openspan-soa-on-the-desktop/comment-page-1/#comment-234 Robin Bloor Wed, 02 Apr 2008 00:19:51 +0000 http://havemacwillblog.com/2008/02/07/openspan-soa-on-the-desktop/#comment-234 Joeseph: Many thanks for the heads-up. I'll take a look when I get the chance and report back. If Ratchet-X (and/or Corizon) has been doing this for years it needs to shout about it. Robin Joeseph:

Many thanks for the heads-up. I’ll take a look when I get the chance and report back. If Ratchet-X (and/or Corizon) has been doing this for years it needs to shout about it.

Robin

]]> By: Joseph Zibrosky http://www.thevirtualcircle.com/2008/02/openspan-soa-on-the-desktop/comment-page-1/#comment-233 Joseph Zibrosky Tue, 01 Apr 2008 19:45:38 +0000 http://havemacwillblog.com/2008/02/07/openspan-soa-on-the-desktop/#comment-233 Robin: You mentioned in your response to Joe that nobobdy else you know was targeting this problem. You should check out RatchetSoft in NY. They have been supplying a solution to this problem through their Ratchet-X product for years. We've been a user of the software since version 2 and found their data centric approach to desktop integration to superior than their competitors. They allow users to define desktop data sets that can be shared by other applications, forms and services. You might also want to check out Corizon. The did well in our evaluation as well. Robin:

You mentioned in your response to Joe that nobobdy else you know was targeting this problem. You should check out RatchetSoft in NY. They have been supplying a solution to this problem through their Ratchet-X product for years. We’ve been a user of the software since version 2 and found their data centric approach to desktop integration to superior than their competitors. They allow users to define desktop data sets that can be shared by other applications, forms and services. You might also want to check out Corizon. The did well in our evaluation as well.

]]> By: Mike Garner http://www.thevirtualcircle.com/2008/02/openspan-soa-on-the-desktop/comment-page-1/#comment-232 Mike Garner Tue, 19 Feb 2008 02:56:34 +0000 http://havemacwillblog.com/2008/02/07/openspan-soa-on-the-desktop/#comment-232 I ran a biz process outsourcing firm and we used the OpenSpan platform to 'take back control over our desktops'. As a vendor we were used to having our clients dictate our application set, training and procedures. Once we hooked up with OpenSpan - we were able to move at our own speed (no servers or client IT involvement necessary) and were able to build simple desktops for thousands of agents. The financial, customer and shareholder benefits were phenomenal. As a result of our success with OpenSpan in my past life - as the guy responsible for the P&L and our clients' happiness - I'm now involved in taking that 'simpler desktop' solution to all other call centers that face the same set of issues. The solution is real, it has worked for my team for years and the addressable market is huge! I'm reminded of the BASFtm commercials - 'we don't make the desktop, we make the desktop better'. That's what I feel we do using the OpenSpan platform. I ran a biz process outsourcing firm and we used the OpenSpan platform to ‘take back control over our desktops’. As a vendor we were used to having our clients dictate our application set, training and procedures.

Once we hooked up with OpenSpan – we were able to move at our own speed (no servers or client IT involvement necessary) and were able to build simple desktops for thousands of agents. The financial, customer and shareholder benefits were phenomenal.

As a result of our success with OpenSpan in my past life – as the guy responsible for the P&L and our clients’ happiness – I’m now involved in taking that ’simpler desktop’ solution to all other call centers that face the same set of issues. The solution is real, it has worked for my team for years and the addressable market is huge!

I’m reminded of the BASFtm commercials – ‘we don’t make the desktop, we make the desktop better’. That’s what I feel we do using the OpenSpan platform.

]]> By: Robin Bloor http://www.thevirtualcircle.com/2008/02/openspan-soa-on-the-desktop/comment-page-1/#comment-231 Robin Bloor Fri, 08 Feb 2008 23:50:29 +0000 http://havemacwillblog.com/2008/02/07/openspan-soa-on-the-desktop/#comment-231 I had to edit out some of the marketing words, but the point being made in the above comment is valid. OpenSpan is an important product because it fixes a problem that no-one else I know of was targeting. Hopefully other software development vendors will add this kind of capability to their products in time. As we move into the age of mashups, we'll want to connect any logic anywhere to any other logic. The walls all need to come down. I had to edit out some of the marketing words, but the point being made in the above comment is valid. OpenSpan is an important product because it fixes a problem that no-one else I know of was targeting. Hopefully other software development vendors will add this kind of capability to their products in time.
As we move into the age of mashups, we’ll want to connect any logic anywhere to any other logic. The walls all need to come down.

]]> By: joemcgonnell http://www.thevirtualcircle.com/2008/02/openspan-soa-on-the-desktop/comment-page-1/#comment-230 joemcgonnell Fri, 08 Feb 2008 22:04:51 +0000 http://havemacwillblog.com/2008/02/07/openspan-soa-on-the-desktop/#comment-230 There is one other SOA-related benefit that I think is relevant. OpenSpan is often used by IT organizations to deliver new web services functionality to business users through their existing applications (UI's), instead of having to build and deploy a whole new portal or rich internet application. OpenSpan provides a way for legacy applications to consume web services, regardless of whether that application has been "service-enabled" or not. For example, we have been working with a bank that wanted to extend the functionality of a legacy banking application. Their bank tellers are already well trained on the application and replacing the application didn't make sense. That said the application was more than twenty years old and couldn't be easily extended to support new business initiatives (e.g. new marketing programs). The particular use case has something to do with alerting tellers to high value clients and providing them marketing program offers that are relevant to products they have purchased in the past. The bank's IT organization built a series of web services that contained the logic and they are now using OpenSpan to deliver them to tellers - specifically alerting tellers of special customer offers within their core banking application user interface. This particular bank was able get the benefit of SOA and web services without negatively impacting their tellers. We call that the "last mile of SOA". There is one other SOA-related benefit that I think is relevant. OpenSpan is often used by IT organizations to deliver new web services functionality to business users through their existing applications (UI’s), instead of having to build and deploy a whole new portal or rich internet application. OpenSpan provides a way for legacy applications to consume web services, regardless of whether that application has been “service-enabled” or not.

For example, we have been working with a bank that wanted to extend the functionality of a legacy banking application. Their bank tellers are already well trained on the application and replacing the application didn’t make sense. That said the application was more than twenty years old and couldn’t be easily extended to support new business initiatives (e.g. new marketing programs). The particular use case has something to do with alerting tellers to high value clients and providing them marketing program offers that are relevant to products they have purchased in the past. The bank’s IT organization built a series of web services that contained the logic and they are now using OpenSpan to deliver them to tellers – specifically alerting tellers of special customer offers within their core banking application user interface. This particular bank was able get the benefit of SOA and web services without negatively impacting their tellers.

We call that the “last mile of SOA”.

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